Thank you for your business. Since we are a family-owned and operated business, we are only are able to issue refunds prior to shipment of the ordered product. If a refund has been requested prior to shipment, you are subject to a 10% restocking fee.

Once products have been shipped, we are no longer able to issue refunds for products ordered. Once products have been received, we are unable to accept returns or refunds.

If you seek more details regarding our refund and return policies, please contact us today!

From payment to door, our turnaround time is 7-10 business days until you receive your brand-new floor!

Processing Time: As soon as we receive payment, we immediately begin processing the order which includes order verification, quality check and packaging which can take 1-2 business days.

Shipping Time: Our primary shipment method is FedEx Ground. This can typically take 5-7 business days. We are more than happy to expedite shipping for you. This is subject to additional costs from the original order total. If you are interested in expedited shipping, please contact Brian at brianconradflooring@gmail.com with your order number and the desired shipping method.

Tracking: After we the items have shipped; we are happy to provide you with the tracking number. Once you receive confirmation of shipping and you have not received your tracking number, please contact brianconradflooring@gmail.com.

If you seek further details regarding our shipping and handling policies, please contact us today!